Collin College has developed a response procedure for emergencies and other situations that may occur during non-business hours. Here is what you can expect from us and what you can do to be better prepared to deal with an unexpected event.

紧急情况

没有热量
This is only an emergency in extreme cold weather and when the heater is not working due to a mechanical malfunction.

没有电
Electrical outage may be considered an emergency ONLY if there is no electricity throughout the unit apartment.

保险丝熔断或部分断电不被视为下班后紧急情况。 If a wall switch or outlet begins to smoke or smell like it is burning, turn off the switch or unplug items from the outlet, and turn off the circuit breaker or remove the fuse, then report the problem during normal business hours or through the work order system.

气体泄漏
如果您怀疑煤气泄漏或闻到煤气味，请立即与我们联系。 Natural gas has a distinctive odor of rotten eggs. Sparks from phones, even cell phones, can ignite gas.

洪水
Call immediately if there is any risk of damage and you cannot contain the leak. 在维修人员到来之前，关闭马桶后面的水阀. 请联络其他可能受泄漏影响的居民。

火
先打911 ！ 那就给我们打电话。

没有紧急情况

没有热水
如果好几天没有热水，这可能是紧急情况。

马桶堵塞或堵塞
This may only be considered an emergency if there is only one toilet in the unit and every effort has been made to clear the stoppage. Otherwise, turn off the valve behind the toilet and shut the lid.

噪音投诉或保安问题
请与警方联系。 If the problem is not serious enough to involve the police, make us aware and we can address the issue.

如何联络我们

拨打办公室电话972-881-5151（下班后紧急情况）

这将使您与我们的非工作时间紧急服务联系。 Our answering service will contact us for the emergency itself.

Calls for non-emergencies e.g. AC issues where temperature is not above 80 degrees outside, clogged toilets or drains, or anything else that can be handled during normal business hours will not be handled after hours.

为获得最佳答复，请提供：

——名字
——地址
-单位编号
-电话号码
-对问题的描述

Once you have contacted the emergency service, you must remain at your apartment so the maintenance technician can reach you by phone.

与房屋署职员会面

科尔比沃克	马克萨默斯	乌鸦天气
学生宿舍经理	住宿生活经理	住宿生活协调员
cwalker@collin.edu	msummers@collin.edu	rweathers2412@collin.edu